Se posso...questo e' quello che pensano di Alitalia pax nel mese di settembre; e' in inglese pero'
ALITALIA review : 26 September 2008 : by M Newman
Customer Rating : 1/5
I am a disabled passenger, and I travelled London-Milan-Palermo-Rome-London ( with a week in Sicily). I use an electric wheelchair, and when flying out was treated very well, but coming back very badly. Staff lacked knowledge about what to do with the wheelchair's battery. The debate went on for so long that, even though there was a 2 hour layover in Rome on the way back, there was no time to get anything to eat, or shop. The staff refused to take advice from their colleagues in London, and I felt very distressed at being questioned again and again by check-in and security staff. What was supposed to be a restful time on holiday turned out to be stressful and upsetting, in the end. The staff just didn't care.
ALITALIA review : 21 September 2008 : by H Jackson
Customer Rating : 2/5
On line check in worked smoothly but boarding and take off Paris to Rome were late. Fortunately I avoided the baggage strike in Rome by having only hand luggage. On board catering was stodgy and crew were minimally interested in passengers. Return flight Rome to Paris was an hour late and at no point were apologies given. We were issued boarding cards and seat allocations and then told on the plane we could sit where we like which caused confusion.
ALITALIA review : 14 September 2008 : by P Kofobski
Customer Rating : 1/5
Travelling from Rome on 11th Sep and caught up by the strike of Alitalia - strikes happen, I witnessed one by Lufthansa earlier this year - but the difference is huge. Alitalia sort of wanted their customers to suffer unnecessary - they first checked all of us in, though they knew about the strike and informed us the flight was cancelled only after all of us showed up at the gate - and then we had to wait 2 hours for our luggage. If not this then I could have caught flight with Austrians and then with Air One - I missed both of them because of that and had to spend the night in Rome. And then they closed all the doors in all the terminals, all the Alitalia service points "did not know anything" and forwarded everybody to the ticketing, where huge queues appeared because out of 6 working stations only 2 were in operation.
ALITALIA review : 11 September 2008 : by Colin Hills
Customer Rating : 1/5
Check in at Heathrow was terrible. Only one desk open to process economy passengers. This girl was also answering the telephone and dissappeared with a passenger for five minutes. She went off duty and check in was closed completely for twenty minutes before further staff appeared. Supervisor refused to put in an appearance despite several passenger requests. Eventually said he was too busy to come. Young lad on self check in said they were short of staff and had to look after three terminals. Total time to check in 1 hour 20 minutes, although only about 20 passengers were ahead of me in the line. Disgraceful lack of service. On board service minimal. The sooner this airline closes the better.
ALITALIA review : 6 September 2008 : by T Freitas
Customer Rating : 3/5
JFK-FCO-LIS-FCO-MXP-JFK Y class. Buying the ticket was difficult, as the call center's agents' English skills were poor. Check-ins were fine, but somehow my pre-assigned seats always disappeared from the system. Lounge at JFK is average (the best point is that it has a runway/tarmac view) and in FCO and MXP are beyond poor and cheap-looking. FCO-LIS leg was cancelled and as a consequence I had to wait 7 hours in the airport for the next flight. Overall, FAs and ground staff were mediocre, careless and sometimes rude. Still, Alitalia's B772 has by the most comfortable Y seats I've flown. Plus it has PTVs with 12 AVOD movies and powerplugs (emPower). Food was above average and the price was very competitive.
Fonte
http://www.airlinequality.com/Forum/alit.htmIl rugby è sport di contatto, ma io continuo a pensare che, finita la partita, si debba essere capaci di bere una birra fra amici.
Quando non potremo più camminare per colpa degli infortuni, bere una birra fra amici è tutto quello che ci resterà.
Corne Krige
(per non piangere.....)
Quante copie vendono? Eggià, ma i problemi d'Italia sono altri, ad esempio i piloti AZ che vanno all'aeroporto in limousine....... 
