JetBlue airlines lascia i suoi passeggeri 11 ore a bordo!

[stan]

Buon giorno,
Qui negli USA questa è la notizia della settimana, da noi in Europa invece non è stata ripresa stranamente da nessuno.
Mi fa ridere, perchè giusto lo scorso fine Luglio ho visto con i miei occhi nascere una rissa tra passeggeri e personale AirOne a Fiumicino per soli due voli cancellati. (finita con tanto di polizia e qualche contuso).
Vi immaginate da noi passeggeri che rimangono a bordo dell'aereomobile per 11 ore ???

Secondo voi in Italia come siamo messi a diritti dei passeggeri ?

WASHINGTON — After being stuck for 11 hours on a parked airplane during a snow and ice storm, JetBlue (JBLU) passengers found out there's nothing they can do about it. There are no government regulations limiting the time an airline can keep passengers on grounded aircraft.

The airlines' voluntary code of conduct simply says that during such extraordinary delays, they will make "reasonable efforts" to meet passenger needs for food, water, restroom facilities and medical assistance.

Click Here to Check Out FOXBusiness.com's Travel Section.

Airlines have blocked attempts to set minimum legal standards for customer service by agreeing to a voluntary code of conduct that they have not always followed.

On Wednesday, hundreds of JetBlue passengers were stuck for as long as 11 hours in parked jets at John F. Kennedy International Airport during the winter storm.

Sean Corrinet of Salem, Mass., spent almost nine hours aboard a JetBlue flight for Cancun, Mexico, that never got off the ground.

"It was like — what's the name of that prison in Vietnam where they held McCain? The Hanoi Hilton," Corrinet said, referring to Sen. John McCain, R-Ariz.

[aponus]

Mi pare si sia trattato di un evento eccezzionale o sbaglio?

[pippo682]

Credo che se fosse normale la compagnia chiuderebbe nel giro di due giorni!

[Franko]

In Italia non è possibile stare 11 ore in aereo anche perchè finirebbe con una rissa ti quelle allucinanti...e a Luglio ed Agosto qualche rampa ha rischiato davvero la propria incolumità fisica.comunque a FCO si stanno attrezzando per la prossima stagione estiva.La Polizia avrà un reparto della Celere pronta ad intervenire coi manganelli contro le invasioni di pista da parte dei passegeri che aspettano da ore invano i bagagli..........o che stanno per arrostire sugli aerei in attesa che si accendano i motori!!!

[refi]

Dear JetBlue Customers,

We are sorry and embarrassed. But most of all, we are deeply sorry.

Last week was the worst operational week in JetBlue's seven year history. Following the severe winter ice storm in the Northeast, we subjected our customers to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.

Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.

We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.

Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.

You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us.


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L'hanno mandata a un mio amico...